Front Desk Agent l Part Time

CSM Corporation•Brier, WA

7h•Onsite

About The Position

The Front Desk Agent is responsible for providing the highest level of service to guests, anticipating and responding to their needs in a friendly and positive manner. This role involves processing check-ins and check-outs, verifying billing, creating reservations, and handling special requests. The agent will assist guests by providing information about the hotel property, local attractions, and the hours of operation for hotel outlets and services. This position requires working as a team player, contributing to the efforts of other departments when necessary, and understanding and following the company's guest service recovery program. The agent will also follow proper selling techniques to maximize room revenues, monitor room availability, and adhere to booking policies and procedures. Driving sales and revenue through up-selling rooms and amenities is a key aspect of this role. Additionally, the agent must follow company procedures for handling cash and financial transactions, ensure proper use of equipment, and adhere to cost controls to reduce expenses and waste. Producing the required volume of work through planning, organizing, and prioritizing duties is essential. The role also involves adhering to company general work rules, department procedures, and company policies, attending all required meetings, and maintaining a clean and safe work area in compliance with all regulations. Following company procedures for guest/associate incidents and knowledge of hotel emergency procedures are also required.

Requirements

High school diploma or GED required
1+ years prior guest service experience required preferably in a hospitality setting
Excellent verbal communication skills needed
Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
Maintains predictable and reliable attendance
Ability to lift, push and pull up to 25 pounds on an occasional basis
Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

Responsibilities

Anticipates and responds to guests in a friendly and positive manner
Responsible for providing the highest level of service
Process check-ins and check-outs, verify billing, create reservations, and process special requests
Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
Understands and follows the company guest service recovery program
Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
Monitors room availability, follows restrictions, and all booking policies and procedures
Drives sales and maximizes revenue by up-selling rooms and amenities
Follows company procedures when handling cash and processing financial transactions
Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
Produces required volume of work by planning, organizing and prioritizing work duties
Adheres to company general work rules, department procedures and company policies
Attends all required department and hotel meetings
Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
Follows all company procedures for guest/associate incidents
Knowledgeable of hotel emergency procedures

Benefits

medical, dental and vision insurance plans
company-paid life insurance
short term disability coverage
company-paid long term disability coverage for eligible employees
401(k) plan with company match
tuition reimbursement
voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft)
time-off
scholarship program
generous hotel discounts