Front Desk Agent - Atlantic Oceanside Hotel and Event Center

Witham Family Hotels•Bar Harbor, ME

2d•$18 - $25•Onsite

About The Position

The Atlantic Oceanside Hotel and Event Center is seeking a dedicated Front Desk Agent to join their guest services team. This is a full-time, year-round role where the agent will be responsible for assisting guests with check-ins, reservations, and requests, ensuring a smooth and enjoyable stay. The role operates under the guidance of the Front Office leadership team, supporting daily operations and contributing to exceptional guest experiences. Overnight Night Audit shifts may be required as part of the rotating schedule. Witham Family Hotels, the employer, is recognized as one of the Best Places to Work in Maine and an Inclusive Workplace, emphasizing core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family.

Requirements

Previous customer service or front desk experience preferred
Strong communication, multitasking, and organizational skills
Comfortable using computers and reservation systems (training provided)
Ability to remain calm and friendly in a fast-paced environment
Reliable, punctual, and team-oriented
Ability to stand for extended periods and lift up to 25 lbs
Availability to work mornings, evenings, weekends, holidays, and occasional overnight Night Audit shifts

Responsibilities

Greet and welcome guests with warmth, professionalism, and a positive attitude
Check guests in and out efficiently and accurately
Answer phones and handle guest inquiries regarding reservations, amenities, and local attractions
Process payments, receipts, and daily auditing tasks
Communicate guest needs to housekeeping, maintenance, and management
Maintain an organized, clean, and welcoming front desk area
Resolve guest concerns with patience, empathy, and strong problem-solving
Assist with administrative and operational tasks as directed

Benefits

PTO (Paid Time Off): Earn up to 136 hours in your first year (prorated based on hire date). The longer you're with us, the more you earn!
Health Insurance: Multiple Aetna plans, with 80% of the cost covered—including family options.
Dental & Vision Insurance: Our dental plan is a gem—up to 4 cleanings a year and more! We cover 80% of the cost. Vision plan also available.
401(k) plan: Up to a 4% match.
End of Season Bonus.
Heating Savings Program: Save on heating oil and propane through Irving and Dead River.
Core Values Program: Earn points for branded swag.
Life Insurance & AD&D: We cover the first $10,000, with additional voluntary coverage available.
Short-Term Disability: Provided at no cost.
Referral Bonus: Earn up to $1,000 per new full-time employee you refer.
Employee Discounts: Hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts hotels.
Employee Recognition Programs.
Employee Assistance Program (EAP): Free and confidential counseling services.
Employee Relief Fund: Financial assistance for unexpected situations—funded primarily by our amazing team.
Annual Flu Shot Clinic.
Witham Family Hotels Gala: An annual celebration recognizing YOU!
Community Giving: The Witham Family Hotels Charitable Fund has donated over one million dollars to local organizations.