Front Desk Agent - Metropolitan at the 9 Hotel

Geisha Hospitality Group • Cleveland, OH

8d • Onsite

About The Position

Represents the hotel to the guests and ensures the highest level of customer service by performing the following duties.

Requirements

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of word processing software and internet software.
• Customer/client focused
• Stress management and composure skills
• Ability to act thoroughly
• High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Greets and assists all guests during arrival and departure.
• Provides courteous guest services by responding promptly and efficiently to inquiries, requests, and complaints.
• Processes all reservations and cancellation requests in a timely manner.
• Maximizes room revenue and occupancy levels through suggestive selling techniques.
• Handles the departments accounting of money, receipts, guest accounts, and other forms of credit, and operates the department's cash register.
• Maintains information and communication sources such as room inventory, telephone information, log book, hotel directories, and operates switchboard to handle customer inquiries, wakeup calls, and the paging of guests.
• Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
• Provides assistance to other departments of the hotel to contribute to its smooth operation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED