Residence Inn Cleveland Downtown - Front Desk Flex Shifts

Aimbridge Hospitality • Cleveland, OH

10h • Onsite

About The Position

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Requirements

• High school diploma or equivalent.
• Familiarity with hotel management software.
• Familiarity with Microsoft Office suite.
• Open availability for both AM & PM shifts based on business needs.
• Weekday AND Weekend availability required.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Provide warm welcomes, smooth check-ins, and friendly farewells.
• Manage reservations, guest requests, and handle surprises.
• Communicate clearly and confidently with guests and team members.
• Quickly and effectively solve problems that arise.
• Juggle reservations, check-ins, check-outs, and financial details efficiently.

Benefits

• Daily Pay
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Short-Term Disability Income
• Long-Term Disability Income
• Term Life Insurance
• AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED