Resort Day Shift Front Desk Agent
Hilton Grand Vacations•Boyne Falls, MI
•Onsite
About The Position
Hilton Grand Vacations is seeking a Front Desk Clerk to join their team at the Mountain Run Resort. This role is responsible for ensuring every interaction with an owner or guest is positive and memorable, handling check-ins and check-outs, and responding to guest requests. The position offers the opportunity to help guests create lasting vacation memories.
Requirements
- Proficient English language
- Ability to effectively manage multiple responsibilities while prioritizing tasks to meet organizational goals and business needs.
- 6 months Customer Service Experience.
- Open and flexible availability, including weekends and holidays.
- Able to stand for prolonged periods of time
Nice To Haves
- Front Desk/Guest Services Agent
- Cash/credit card transactions
- Resort Hospitality or related industry
Responsibilities
- Greets guests and owners on arrival.
- Check in/out guests.
- Generates folio and collects payments.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information.
- Answering phones and directing calls.
- Other duties as assigned.
Benefits
- Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
