Front Desk Agent - Glacier National Park

Xanterra Travel Collection•Columbia Falls, MT

2d•Onsite

About The Position

Live. Work. Explore. as a part of our Lodging team in Glacier National Park! At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests. We’re hiring Front Desk Agents to Live. Work. Explore. this summer! Job Summary: Warmly welcome guests, manage check-in and check-out processes, and efficiently handle room assignments and reservations using the Opera Property Management System, all while ensuring exceptional service and adherence to safety and environmental practices.

Requirements

Friendly, outgoing personality with a “Yes, absolutely!” attitude.
Demonstrate strong and excellent communication skills.
Ability to multi-task and think on your feet.
Tech-savvy enough to use front desk software and troubleshoot a guest room key issue.
Reliability and professionalism – you’re on time, organized, and ready to roll
Passion for people and love of hospitality
Must be flexible and adaptable to different changes and have good decision-making skills.
Requires strong computer skills to operate Opera Property Management Software (PMS).
Knowledge of basic math skills.
Must exhibit outstanding organization and time management skills, goal oriented, and comfortable working in pressure situations.
Must be flexible with variating work schedule between Day and Evening shifts. May be required to work a night shift, based on business and staffing needs.
Previous customer service or hospitality experience is a big plus, but not required.
Ability to lift and carry up to 15 pounds.
Stand for up to 8 hours per shift.
Requires bending, stretching and reaching throughout a shift.
Working safely with required chemicals.

Responsibilities

Be the face, smile, and heartbeat of the hotel/motel.
Part concierge, part problem-solver, part mind-reader (not really, but close).
Greet and welcome all guests like old friends.
Juggle check-ins, check-outs and questions with a smile, and know how to make someone’s day just a little better.
Give outstanding services to the guests during check-in and check-out procedures.
Ensure guest rooms are assigned, issue room keys, and method of payment is processed through Opera (Property Management System).
Roll out the red carpet (metaphorically) for every guest who walks through our doors.
Answer phones with charm, grace, and the ability to pronounce guests’ last names.
Handle guest requests, solve problems, and turn “uh-ohs” into “oh wows.”
Share your insider tips on local attractions, food, hikes, and hidden park gems.
Coordinate with housekeeping, maintenance, food and beverage, and bell staff.
Keep the lobby area looking welcoming and assist with anything that makes the guest experience better.
Be calm, cool, and collected under pressure – even when there is a line at the desk and someone is missing their luggage.
Maintain knowledge of services and events that are being offered while at property.
Create, modify, or cancel hotel reservations.
Follow Company and departmental environmental practices, safety practices, and policies and procedures.
Other duties as assigned.