HOTEL FRONT DESK CLERK - VR & CB - X-BOARD - VARIED SHIFT

Mesquite Gaming Employment Center • Mesquite, NV

2d • Onsite

About The Position

The Front Desk Agent position is responsible for providing exceptional customer service, handling guest check-in and check-out processes, and assisting guests with inquiries and requests. The Front Desk Agent plays a key role in creating an exceptional and welcoming experience for guests while ensuring efficient front desk operations. If at least 21 years old, this role also involves enrolling guests in the company’s players rewards program and issuing player cards.

Requirements

• Good computer skills
• Ability to communicate clearly in English
• Customer service oriented
• Ability to give and receive accurate information
• Ability to interpret procedures to benefit both the company and the guest in response to changing situations
• State of Nevada Gaming Permit, if at least 21 years old.

Nice To Haves

• Use the guest’s name with each and every transaction.
• Handle guest complaints or issues promptly, taking ownership to resolve concerns and elevate matters to the Hotel Manager or Front Desk Supervisor when necessary.
• Identify opportunities to upsell hotel services, room upgrades, and packages to enhance the guest experience.
• Apologize for any delay.
• Offer detailed directions or maps and/or weather conditions.

Responsibilities

• Greet guests warmly and efficiently, complete the check-in and check-out procedures, and facilitate reservations as needed.
• Manage cash and credit transactions accurately and responsibly, including guest payments, room deposits, and cash reconciliation.
• Maintain guest privacy and uphold hotel security procedures, verifying guest identification and providing secure access to guest rooms.
• Assist guests with inquiries, requests, and information about the property’s events, facilities, services, and local attractions, striving to exceed guest expectations.
• Work in concert with other departments to meet guest’s needs.
• Answer phone calls and respond to emails professionally.
• Register new guests into the company’s players rewards program and accurately enter data into the company’s players rewards system (if at least 21 years old).
• Other job related duties as assigned and instructed by management.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed