Front Desk Agent | Lebanon Townplace Suites

SHANER • North Cornwall Township, PA

1d • Onsite

About The Position

The Front Desk Agent is responsible for providing superior guest services, including check-in/check-out of hotel guests courteously and efficiently. This role involves processing all payments according to established hotel requirements and providing information and services to any guest or visitor in a friendly, professional manner. The agent must be available to work a flexible schedule, including weekends, holidays, and varied shifts. They will also handle guest complaints to ensure satisfaction, adhere to payment and cash handling policies, generate daily reports, and resolve discrepancies with Housekeeping. Other duties as assigned.

Requirements

• High school graduate or equivalent
• Minimum one year customer service experience
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding

Nice To Haves

• Previous hotel experience preferred
• Computer experience preferred
• Bilingual English/Spanish a plus
• Knowledge of local activities and attractions appropriate for clientele

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
• Process all payments according to established hotel requirements
• Provide information and services to any guest or visitor in a friendly, professional manner
• Handle guest complaints ensuring guest satisfaction
• Adhere to payment, cash handling and credit policies/procedures
• Generate, print, and distribute daily reports to designated departments/personnel
• Resolve discrepancies on the room status report with Housekeeping
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED