Front Desk Agent | PM Shift

Donohoe Hospitality Services•Washington, DC

3d•$18 - $19•Onsite

About The Position

Join the team at the Cambria Hotel Washington D.C. Navy Yard Riverfront! Cambria Hotel Washington D.C. Navy Yard Riverfront is a modern business and lifestyle hotel located on the vibrant Navy Yard Riverfront. Our hotel features urban-inspired spaces and 154 accommodations that reflect the energy of our neighborhood. Our guests enjoy local comfort food and wines at our restaurant, RowHouse, or sip craft beers and cocktails on our rooftop bar, Perch SW, with stunning city views. With a prime location near the National Mall, Smithsonian museums, and just six miles from Reagan National Airport, we offer a seamless experience for both business and leisure travelers. At Cambria Hotel, we value creativity, hospitality, and excellence, and we offer you the opportunity to contribute to a unique guest experience in an exciting environment. If you're passionate about delivering exceptional service and want to be part of a hotel that embodies the spirit of Washington, D.C., the Cambria Hotel Washington D.C. Navy Yard Riverfront is the place for you. Becoming part of our team means joining a group where your ideas and contributions are valued, and where you'll have the chance to make a real impact. We can't wait for you to bring your passion, energy, and enthusiasm to our team – apply today and start your journey with us!

Requirements

Strong communication and interpersonal skills.
Ability to stand for extended periods.
Ability to work in a fast-paced environment.
Maintain control and exhibit good judgment in difficult situations.

Responsibilities

Efficiently check guests in and out in accordance with hotel and brand standards.
Inform guests about hotel facilities, policies, and procedures. Provide local tourist information.
Operate the hotel phone system, transfer calls, and accurately take messages.
Manage guestroom reservations, including taking, modifying, and canceling bookings.
Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
Handle cashier tasks and post charges to guest accounts.
Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures.
Maintain the cleanliness and organization of the Front Office area.
Employees may need to work shifts outside their preferred or usual hours to meet business demands.
Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook.