Full Time Front Desk Agent - Marriott Colorado Springs

Pyramid Global Hospitality•Colorado Springs, CO

2d•Onsite

About The Position

The Front Desk Agent is the first and last person a guest interacts with, playing a crucial role in their overall experience. This position is responsible for greeting guests, managing check-in and check-out processes, handling financial transactions, resolving guest concerns, and promoting hotel services. The role operates in a dynamic, fast-paced environment and offers opportunities for career growth within the hospitality industry. The Colorado Springs Marriott, managed by Pyramid Global Hospitality, emphasizes a 'Culture of Care' and provides a supportive environment for its associates.

Requirements

A genuinely engaging and warm personality.
Outstanding customer service skills.
A calm, resourceful approach to problem solving.
Strong communication skills, both verbal and written, including a clear and professional phone presence.
Knowledge of emergency procedures and the ability to remain composed and decisive under pressure.
A commitment to accuracy in financial transactions and cash handling procedures.
Solid basic math skills and comfort using a calculator to perform moderately complex calculations without error.
Flexibility to work varying shifts including mornings, evenings, weekends, and holidays.
A detail-oriented mindset and the ability to manage multiple tasks at once.
Proficiency or ability to quickly learn hotel property management and computer systems.
A team-first attitude and a willingness to step in wherever the operation needs you.
High school diploma or equivalent required.
Previous experience in a guest-facing customer service role is preferred.
Experience handling cash and processing financial transactions accurately.
Comfortable working in a fast-paced, high-volume environment for the duration of a shift.
Basic mathematical proficiency and comfort with a calculator for moderately complex calculations.
Knowledge of emergency procedures and hotel safety protocols, or willingness to learn.
Ability to stand and remain active throughout the shift.
A professional appearance and demeanor that reflects the quality of the Marriott brand.

Nice To Haves

Some college or hospitality education is a plus.
Hotel front desk experience is a strong plus.
Bilingual communication skills are a plus but not required.

Responsibilities

Greeting every guest immediately with a warm, sincere, and professional welcome.
Completing the check-in and check-out process efficiently and accurately.
Verifying and processing credit cards, handling cash, balancing an assigned house bank, and performing mathematical calculations.
Posting charges to guest rooms and house accounts using the property management system.
Answering the phone promptly and professionally, retrieving and communicating guest messages.
Promoting the hotel's marketing programs and loyalty offerings.
Fielding guest concerns and complaints with patience, empathy, and a commitment to finding a solution.
Remaining calm, composed, and solutions-focused during high-volume periods and emergency situations.
Negotiating appropriate recovery solutions for guests when something does not go as planned.
Operating the fax machine, photocopier, and other front office equipment.
Summoning bell staff to escort guests to their rooms when appropriate.
Providing safety deposit box access for guests and maintaining accurate records.
Maintaining a thorough knowledge of hotel outlet hours, local attractions, and property amenities.

Benefits

Exclusive discounts on room rates and experiences at our award-winning hotel portfolio.
Comprehensive health insurance plans, including options for mental wellbeing support for you and your loved ones.
Pet insurance for the four-legged members of your family.
Competitive finance and retirement solutions.
Performance-based incentives and bonuses.
Generous paid time off.
Exciting associate perks and discounts.
Skill-enhancing job training from day one.
Educational opportunities to support your long-term career growth.
A genuine commitment to work-life balance.
Real pathways for career advancement within our organization.