Front Desk Agent - F/T & P/T

The Foundry Hotel Asheville, Curio Collection • Asheville, NC

119d • Onsite

About The Position

The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquiries, checking-in/out, and reserving rooms. Raines Co. is a family-owned business established in 1988 that has grown into a fully integrated development, management, and investment company. We develop, operate, and own leading hotel brands as well as boutique hotels. Raines maintains a family-oriented culture focused on building relationships with associates, partners, and communities.

Requirements

• Experience in customer service, forward-facing, or other guest-related positions
• Proficient in Microsoft 365 or similar computer applications
• Minimum High school diploma, GED or equivalent

Nice To Haves

• Experience in the hospitality industry, hotels, restaurants or similar in various roles preferred

Responsibilities

• Ensures Outstanding customer service at all times
• Maintains a friendly, professional, cheerful, and courteous demeanor at all times
• Accurately answers inquiries from potential guests and accepts hotel reservations
• Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
• Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
• Allocates rooms to expected arrivals after checking the guests preferences and special requests
• Builds strong relationships and coordinates with all other departments (housekeeping, maintenance, etc.)
• Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner
• Cross checks all billing instructions to ensure they are correctly updated
• Handles group arrivals and pre-registers each guest
• Ensures payments are made or on file for each guest and that billing is routed for groups correctly
• Completes cash transactions and maintains full responsibility for personal bank
• Ensures Front desk log (book or system) is read and updated
• Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD
• Assists all departments in servicing the guests especially during high volume periods
• Attends meetings as required

Benefits

• Comprehensive Medical/Dental/Vision benefits
• 401K
• Generous PTO program
• Opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED