Front Desk Agent - Steady Extra (Paris LV)

Caesars Entertainment•Las Vegas, NV

12d•Onsite

About The Position

As a Front Desk Agent, you will be responsible for processing guest arrivals and departures while delivering exceptional customer service. This role serves as a primary resource for guest inquiries, assists with reservations and hotel information, and resolves guest concerns in a professional, courteous, and efficient manner to ensure a positive guest experience.

Requirements

Strong Interpersonal and communication skills.
Self-starter with strong problem solving ability
Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke
Must be a team player and ability to work in a close knit environment, with constant co-worker involvement
Must be able to complete several tasks at once with accuracy
Must be able to stand for entire shift (an average 8 hour shift).
Ability to perform reaching, stooping and/or crouching motions repeatedly
Must be able to communicate verbally
Must be able to stand for extended periods of time
Must be able to lift 25lbs.
One year experience in front desk or guest service field
6 months experience in basic computer knowledge

Nice To Haves

Proficient in a second language would be beneficial.

Responsibilities

Process guest check-in and check-out transactions accurately and efficiently.
Register guests, assign rooms, and collect all required guest information.
Accommodate special requests and pre-register or block reservations as needed.
Accept same-day and future reservations in accordance with hotel rates and selling strategies.
Handle cash and credit transactions in compliance with hotel policies and procedures.
Respond to guest inquiries regarding hotel services, property amenities, in-house events, local attractions, and directions.
Resolve guest concerns and complaints professionally to maximize guest satisfaction.
Assist guests with dining, entertainment, and other reservation requests when needed.
Troubleshoot guest issues related to room billing, telephones, movies, and other hotel services.
Process reservation cancellations in accordance with established procedures.
Maintain and balance a daily cash bank of $1,000.
Prepare guest key packets and ensure lobby materials and brochures remain fully stocked.
Assist with guest service recovery efforts when appropriate.
Stay informed of current hotel events, promotions, and property information to effectively assist guests.
Act as a liaison between guests and hotel departments to ensure timely fulfillment of guest requests.
Anticipate guest needs and deliver personalized service.
Greet all guests warmly and professionally to create a welcoming experience.
Answer telephones promptly and professionally.
Maintain accuracy in cashiering, guest accounts, and reporting.
Process casino status changes on guest folios and attach required documentation to checked-out folios.
Keep workstations organized, clean, and adequately stocked with supplies.
Generate shift reports and provide rate information for current and future dates.
Perform other duties as assigned by management.