Front Desk Agent - Tropic Hideaway RV Resort

OWA Parks & Resort•Foley, AL

3d•Onsite

About The Position

You will set the stage for our guests as the first impression, welcoming face, and primary point of contact for guests at Tropic Hideaway RV Resort. This role ensures an exceptional guest experience by managing arrivals, departures, site assignments, and guest inquiries. A successful agent blends hospitality with efficient administrative skills to maintain our resort's relaxing, tropical atmosphere.

Requirements

High school diploma or GED
Minimum of 1 year of experience in customer service, front desk hospitality, retail or similar
Excellent customer service and communication skills
Strong organizational and multitasking abilities
Basic computer skills and ability to learn reservation software
Ability to work weekends, holidays, and flexible shifts

Nice To Haves

Previous experience in an RV resort, campground, or hotel setting is preferred
Cash handling and administrative experience preferred
Hospitality, hotel, campground, or RV resort experience is preferred but not required

Responsibilities

Greet guests with a friendly, professional attitude
Complete guest check-in and check-out procedures accurately and efficiently
Manage reservations, payments, and daily reports using the property management system
Answer phone calls, emails, and guest inquiries in a timely manner
Provide information about resort amenities, local attractions, and activities
Address guest concerns and resolve issues promptly while maintaining excellent customer service
Maintain an organized, clean, and welcoming front desk area
Coordinate with housekeeping, maintenance, and management to ensure guest satisfaction
Follow company policies, cash-handling procedures, and safety standards
Assist with special events and other front office duties as assigned