Front Desk Agent Worcester, MA

Claremont Companies•Worcester, MA

1d•Onsite

About The Position

This role is responsible for serving as the main point of contact for all guests by handling their requests, concerns and needs. We are seeking a dedicated and enthusiastic Front Desk Agent to join our team.

Requirements

High school graduate or equivalent preferred
Must be available to work nights and weekends
Must speak, read, write, and understand English
Ability to frequently sit, stand, walk during shift
Ability to occasionally lift and carry up to 40 pounds

Nice To Haves

Previous hotel-related experience desired
Marriott hotel experience desired

Responsibilities

Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
Administer hotel guest payment policies.
Post all charges including valet and other miscellaneous charges to guest account.
Maintain hotel key security system.
Oversee safe deposit boxes for guests.
Verify credit cards and balance bank at the end of the shift.
Run and verify availability report at the beginning of the shift.
Update report as needed.
Review communications log at the beginning of the shift.
Know and follow the hotel’s emergency procedures in the event of an actual emergency.
Notify appropriate supervisor immediately of any problem with rooms.
Check in and check out should be as expeditious as possible.
Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
Prompt distribution and notification to guests of mail.