Springhill Suites - Front Desk Agent (Part-Time)

Coastal Hospitality Associates • Virginia Beach, VA

1d • Onsite

About The Position

The Springhill Suites by Marriott is seeking a warm and friendly service-oriented, part-time seasonal Front Desk Agent. The Front Desk Agent is responsible for guest services, answering phone lines and assisting guests with smooth check-ins and check outs. Handling all special requests for services or information in accordance with standard policies and procedures.

Requirements

• Must be able to perform mathematical skills.
• Must be able to perform basic accounting functions.
• Must be able to perform basic computer skills in Word and Outlook.
• Must be able to complete reports.
• Must be able to communicate with guests.
• Candidates must be able to stand for a full eight (8) hour shift.
• Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays.
• Stand for full shift, bend, stoop and reach overhead; push up to 100lbs and lift up to 50lbs.

Nice To Haves

• Previous guest service experience preferred, but not required.
• Highly developed computer skills.
• Well organized and detail-oriented.
• Ability to work independently and with diverse groups of individuals.
• Display initiative, perseverance and analytical skills.
• Highly developed communication skills.
• Professional and ethical in all situations.
• Excellent customer service skills.
• Quick learner with strong work ethic.
• Team player and ability to get along with others.
• Exemplary written and verbal communication skills.

Responsibilities

• Maintain positive guest relations at all times.
• Work to resolve guest complaints, ensuring guest satisfaction.
• Maintain knowledge of hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• Maintain and secure a cash bank to perform job functions.
• Verify guest information upon arrival and departure.
• Obtain method of payment from guests (credit or cash).
• Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Process all check-outs.
• Maintain all guest information and hotel occupancy status using Brand systems.

Benefits

• A chance to learn something new every day in a fun, friendly work environment!
• Paid Time Off and PTO Sell Back Program
• Employee Referral
• Company Matched 401K eligibility after 1000 hours worked
• Associate Travel Discounts per Brand Guidelines
• Free Parking

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed