Front Desk Agent - Atlantic Oceanside Hotel and Event Center

Witham Family Hotels•Bar Harbor, ME

20h•Onsite

About The Position

The Atlantic Oceanside Hotel and Event Center is seeking a dedicated Front Desk Agent to join their guest services team. This is a full-time, year-round role where the agent will be one of the first points of contact for guests, assisting with check-ins, reservations, and guest requests to ensure a smooth and enjoyable stay. The role supports day-to-day operations under the guidance of the Front Office leadership team and plays a key part in creating exceptional guest experiences. Overnight Night Audit shifts may be required as part of the rotating schedule. Witham Family Hotels is committed to creating unforgettable experiences for guests and fostering a family-like environment for the team, emphasizing core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family. They are an equal opportunity employer.

Requirements

Previous customer service or front desk experience preferred
Strong communication, multitasking, and organizational skills
Comfortable using computers and reservation systems (training provided)
Ability to remain calm and friendly in a fast-paced environment
Reliable, punctual, and team-oriented
Ability to stand for extended periods and lift up to 25 lbs
Availability to work mornings, evenings, weekends, holidays, and occasional overnight Night Audit shifts

Responsibilities

Greet and welcome guests with warmth, professionalism, and a positive attitude
Check guests in and out efficiently and accurately
Answer phones and handle guest inquiries regarding reservations, amenities, and local attractions
Process payments, receipts, and daily auditing tasks
Communicate guest needs to housekeeping, maintenance, and management
Maintain an organized, clean, and welcoming front desk area
Resolve guest concerns with patience, empathy, and strong problem-solving
Assist with administrative and operational tasks as directed

Benefits

PTO (Paid Time Off): Earn up to 136 hours in your first year (prorated based on hire date).
Health Insurance: Multiple Aetna plans, with 80% of the cost covered—including family options.
Dental & Vision Insurance: Dental plan covers up to 4 cleanings a year, with 80% of the cost covered. Vision plan also available.
401(k) plan: Up to a 4% match.
End of Season Bonus.
Heating Savings Program: Save on heating oil and propane through Irving and Dead River.
Core Values Program: Earn points for branded swag.
Life Insurance & AD&D: Company covers the first $10,000, with additional voluntary coverage available.
Short-Term Disability: Provided at no cost.
Referral Bonus: Earn up to $1,000 per new full-time employee you refer.
Employee Discounts: Hotel stays, dining, and spa services at their properties and selected New England Inns & Resorts hotels.
Employee Recognition Programs.
Employee Assistance Program (EAP): Free and confidential counseling services.
Employee Relief Fund: Financial assistance for unexpected situations.
Annual Flu Shot Clinic.
Witham Family Hotels Gala: An annual celebration.