Front Desk Agent - Opera system

Bridgepoint, LLC • Woburn, MA

11d • Onsite

About The Position

We're hiring an experienced Front Desk Agent for a local assignment at an upscale, full-service hotel. This position is ideal for someone with strong hotel front desk experience who can step into the operation and work independently with minimal training.

Requirements

• Previous Front Desk Agent experience in a hotel environment required
• Opera PMS experience required
• Strong knowledge of hotel front desk operations, reservations, and guest services
• Excellent customer service and communication skills
• Experience handling guest concerns and resolving issues professionally
• Strong attention to detail and organizational skills
• Comfortable working in a fast-paced hospitality environment
• Ability to multitask and prioritize responsibilities effectively
• Flexible schedule, including weekends, holidays, and evening shifts as needed
• Ability to work independently and as part of a team

Nice To Haves

• Experience in a full-service hotel preferred
• Experience with room reservations and revenue management practices
• Cash handling and payment processing experience
• Strong problem-solving skills and positive attitude
• Multilingual skills are a plus

Responsibilities

• Greet guests and provide a welcoming, professional check-in and check-out experience
• Process guest registrations, room assignments, payments, and account settlements using Opera PMS
• Handle reservations, room changes, and guest account updates accurately
• Respond promptly and professionally to guest requests, questions, and concerns
• Maintain accurate guest records and ensure all information is updated in the system
• Coordinate with Housekeeping, Maintenance, and other hotel departments to ensure guest satisfaction
• Answer incoming calls and provide information about hotel services and amenities
• Monitor room availability and manage room inventory through Opera PMS
• Assist with cash handling, credit card transactions, and end-of-shift balancing procedures
• Follow hotel policies, procedures, and service standards at all times
• Ensure the front desk area remains organized and professional
• Support team members and contribute to a positive guest experience

Benefits

• $18.00/hour
• Weekly pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed