Front Desk Agent | Baltimore McHenry Row Courtyard

SHANER • Baltimore, MD

1d • Onsite

About The Position

Shaner Hotels has an exciting opportunity to join our team at the Courtyard by Marriott Baltimore McHenry Row! This stunning 126-room property is located within the vibrant McHenry Row development in Baltimore, offering guests a modern and convenient stay in one of the city's most dynamic neighborhoods. Ideally situated less than one mile from the Maryland Cruise Terminal and less than two miles from M&T Bank Stadium and Horseshoe Casino, our hotel provides easy access to Baltimore's top attractions, entertainment venues, waterfront destinations, and business districts. The Courtyard by Marriott Baltimore McHenry Row features contemporary accommodations, thoughtful amenities, flexible spaces for work and relaxation, and the exceptional service experience guests expect from the Courtyard brand. If you're passionate about hospitality and committed to creating memorable guest experiences, Courtyard by Marriott Baltimore McHenry Row offers an outstanding opportunity to grow your career with Shaner Hotels. Join a team dedicated to service excellence, teamwork, and professional development while helping deliver exceptional stays for every guest.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED