Front Desk Agent - HALL Park Hotel

Coury Hospitality•Frisco, TX

12d•Onsite

About The Position

At HALL Park Hotel, Autograph Collection, we blend art, business, and hospitality in the heart of Frisco’s thriving corporate district. With modern luxury accommodations, world-class amenities, and a strong connection to the local business community, our hotel is designed for exceptional service and sophisticated experiences. Curators at HALL Park Hotel thrive in an elevated, culture-focused environment, delivering memorable moments for every guest. HALL Park Hotel is hiring for a Front Desk Agent! Rate: $18 + Incentives | Health, Vision, Dental, 401K, 401 match, PTO and more! As a Front Desk Agent, you are at the heart of the guest experience. From the moment a guest arrives until the moment they depart, you’ll help create a personalized, seamless, and memorable stay. You’ll serve as a knowledgeable and gracious point of contact, assisting with check-ins, check-outs, guest requests, reservations, and more. Your ability to anticipate needs, communicate effectively, and handle challenges with professionalism will help ensure every guest feels genuinely cared for.

Requirements

Previous front desk, guest services, luxury hospitality, or customer service experience preferred.
Excellent verbal and written communication skills with a polished, service-oriented approach.
Strong attention to detail, organization, and multitasking skills.
Ability to remain calm, professional, and solutions-focused in a fast-paced environment.
Strong problem-solving and conflict-resolution skills.
Proficiency with property management systems and basic computer applications preferred.
Ability to work independently while collaborating effectively with other hotel departments.
Commitment to maintaining guest confidentiality and following hotel security and privacy procedures.
Professional appearance and positive attitude.
Flexibility to work varying shifts, including weekends and holidays.
Ability to stand for extended periods throughout the shift.
Ability to sit, bend, reach, and move throughout the workday as needed.
Ability to operate computers, phones, and other standard office equipment.
Ability to communicate effectively with guests and team members in person, by phone, and through written communication.
Ability to work in a fast-paced, guest-facing environment while maintaining a polished and professional demeanor.

Responsibilities

Creating warm, memorable first and last impressions.
Connecting with people and making every guest feel welcomed and valued.
Anticipating needs and finding thoughtful solutions.
Learning about your hotel, local area, and everything that can enhance a guest’s stay.
Staying organized and composed in a fast-paced environment.
Solving problems with empathy, professionalism, and a positive attitude.
Paying attention to the details that turn a good stay into an exceptional one.
Working closely with other teams to create a seamless guest experience.
Assisting with check-ins, check-outs, guest requests, and reservations.
Maintaining a clean, organized, and welcoming front desk and lobby presence.
Following all hotel health, safety, security, privacy, and emergency procedures.
Wearing required personal protective equipment (PPE) as applicable to job responsibilities.