1400 M Street NW, WASHINGTON, 20005

Beyond Grad • Washington, DC

20d • ZAR 55,000 - ZAR 60,000 • Onsite

About The Position

This role is part of the Rooms Division and has a duration of 3.5 months. The Front Desk Agent will learn various front desk operations including the computer system, check-in/check-out procedures, promoting the Preferred Guest Program, and cashier responsibilities. The role also involves maintaining a house bank, making daily deposits, and accurately reporting receipts. Additionally, the agent will handle group arrivals, guest room assignments, walk-over procedures, hourly house counts, sell-out controls, and room key controls. The position requires knowledge of room up-selling techniques and the ability to resolve guest concerns.

Requirements

• Enrolled in a post-secondary ministerially recognized academic institution in the hospitality industry OR
• Hospitality degree and at least 1 year of recent relevant work experience in the (ultra) luxury hotel industry (outside of the USA) OR
• 5 years recent relevant work experience in the (ultra) luxury hotel industry (outside the USA)
• Shown consistent career growth over the last years
• Shown serious commitment to your most recent employers

Responsibilities

• Learn the front desk computer system
• Execute check-in and check-out procedures
• Promote the Preferred Guest Program
• Perform cashier responsibilities
• Maintain a house bank and make daily deposits
• Provide accurate reports of receipts daily
• Manage group arrivals procedures
• Handle guest room assignment and control
• Execute walk over procedures
• Maintain hourly house counts
• Implement sell-out controls
• Manage room key controls
• Utilize room up-selling techniques
• Resolve guest concerns

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree