Part-Time Front Desk Agent (CWS)
About The Position
The Front Desk Agent is responsible for checking in and checking out hotel guests in a timely and professional manner, processing all payments according to established procedures, and providing excellent guest service. This role also involves managing reservations, responding to guest inquiries and complaints, and promoting teamwork within the hotel. At IHG, we are committed to delivering True Hospitality for Good, making our guests and colleagues feel welcome, cared for, recognized, and respected. We are looking for individuals who are passionate, innovative, and ambitious to join our global team of 370,000 colleagues across 100 countries.
Requirements
- High School diploma or equivalent.
- One year of front desk/guest service experience.
- Fluent English speaking ability.
- Ability to perform frequent standing behind the desk and in front office areas.
- Ability to carry or lift items weighing up to 50 pounds.
- Ability to handle objects, products, and computer equipment.
- Proficiency in using a keyboard to operate property management and reservations systems.
- Strong communication skills for interacting with guests and employees.
- Reading and writing abilities.
- Basic math skills.
- Problem-solving, reasoning, motivating, and training abilities.
Nice To Haves
- Some college education preferred.
- Other languages preferred.
Responsibilities
- Welcome guests in a friendly, prompt, and professional manner.
- Register guests, issue room keys, and provide information on hotel services and room location.
- Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions, including posting charges, completing reports, preparing deposits, and counting/securing assigned bank.
- Issue, control, and release guest safe-deposit boxes.
- Communicate outstanding guest requests or issues to management.
- Respond appropriately to guest complaints and make service recovery gestures to ensure guest satisfaction.
- Book guest reservations, process cancellations, and update reservation information.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Perform other duties as assigned, including guest room tours, concierge services, and special guest requests.
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401k
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
