Front Desk Agent- Fairfield Inn and Suites, Wentzville MO

Midas Hospitality•Wentzville, MO

1d•Onsite

About The Position

Midas Hospitality is seeking a reliable and professional individual to manage the front desk during their shift with confidence and minimal supervision. The role is best suited for someone who is organized, dependable, and comfortable interacting with guests. No prior hotel experience is required, as full paid training is provided, but a strong work ethic and responsibility are essential. The schedule includes shifts from 7:00 am to 3:00 pm and 3:00 pm to 11:00 pm, with weekday and weekend availability required. Weekends are rotated for a balanced schedule, with 3-4 days per week. Schedules are posted in advance.

Requirements

Reliable and professional individual.
Organized, dependable, and comfortable interacting with guests.
Strong work ethic and responsibility.
Weekday and weekend availability required.
Communicates clearly and professionally.
Able to work independently and use initiative to solve guest issues.
Able to deliver excellent guest service.

Nice To Haves

Previous customer service experience (retail or food service is a plus, but not required).

Responsibilities

Running the front desk during your shift and serving as the main point of contact for guests.
Working independently, staying focused, thinking through situations, and keeping things on track.
Welcoming guests, completing registration procedures, assigning accommodations, issuing room keys, and providing directions and hotel information.
Maintaining accurate records of room availability, reservations, and guest accounts.
Ensuring all required documentation and transactions are properly completed.
Performing end-of-day closeout procedures.
Generating and reviewing daily reports.
Processing reservations, including creating, confirming, and canceling bookings.
Accurately handling cash, receipts, guest accounts, and credit transactions, ensuring all financial records are balanced.