Front Desk Agent - PM

Sage Hospitality • Denver, CO

2d • $20 - $20 • Onsite

About The Position

Moxy Denver Cherry Creek is seeking a dynamic and customer-focused Front Desk Agent for PM shifts. This role is ideal for someone who thrives in a high-energy environment, enjoys connecting with guests, and can balance fun with efficiency. Moxy hotels offer a unique, stylish, and affordable experience, combining industrial design with sociable service, catering to the young at heart with a spirit of nonconformity and originality. The hotel features fluid meeting spaces, outdoor event areas, stylish rooms with modern amenities, and vibrant social spaces like the Moxy Bar and Cherry Creek Beer Garden. Sage Hospitality Group, the employer, values innovative leaders, personal growth, and associates who are passionate about hospitality and enriching lives.

Requirements

• High school diploma or equivalent.
• High school graduate level mathematical aptitude.
• Knowledge of standard cash handling procedures.
• Knowledge of computerized cash register systems.
• Past experience in dealing directly with the public.
• General knowledge of basic customer service skills.
• Fluent in oral and written English.
• Ability to use tact and understanding when dealing with customer service problems, including stressful situations.
• Highly organized and able to pay attention to minute details, especially when performing multiple tasks.
• Must be able to read written communiques and monochrome computer screen.
• Must be able to operate computer, calculator, and telephone keyboards.
• Must be able to understand and follow verbal/written instructions.
• Must be able to work on more than one task at a time.
• Must be able to communicate both verbally and in writing.

Nice To Haves

• Weekend availability is required.

Responsibilities

• Greets and completes check-in procedures for arriving guests, utilizing both manual and computerized methods.
• Facilitates guest departure (check-out) by following established procedures to close guest accounts.
• Calculates and posts monies, receipts, and guest accounts accurately, using proper cash handling methods.
• Answers inquiries and accepts reservations in person and by telephone, providing accurate hotel rates and information.
• Uses suggestive selling techniques to sell room nights, increase occupancy, and revenue.
• Maintains good customer relations by staying informed about in-house and area functions.
• Operates PBX equipment, handling incoming and outgoing calls, scheduling wake-up calls, and paging guests.
• Controls cash transactions at the front desk and maintains responsibility for the hotel bank.
• Maintains a friendly, cheerful, and courteous demeanor at all times.

Benefits

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Marriott & Sage Hotels, Restaurants, and much more.
• Free On-Site Covered Parking
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED