Front Desk Agent - Full Time

Horseshoe Bay Resort • Tulsa, OK

1d • Onsite

About The Position

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. The DoubleTree by Hilton Tulsa Downtown is a premier full-service hotel located in the heart of downtown Tulsa. Connected to the Cox Business Convention Center via a Sky bridge, our hotel offers 411 stylish guest rooms, over 24,000 square feet of flexible meeting space and exceptional dining options. We are looking for our next great team member to join us on our Front Office team.

Requirements

• Prior experience as a Front Desk Agent in a hotel or in a high-volume industry dealing with customers.
• Passion for providing guests with excellent customer service.
• Ability to ensure guest satisfaction and enhance their experience.
• Flexibility to work a variety of different shifts, between 7am - 11pm including days, evenings and weekends.
• Excellent computer skills.
• Team spirit.

Nice To Haves

• Hilton brand experience.

Responsibilities

• Greeting and registering guests and checking guests out of the hotel.
• Inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys.
• Assisting guests with check-out, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Demonstrating a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge and answering guest questions and inquiries.
• Using up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Responding to guest inquiries and requests and resolving issues in a timely, friendly and efficient manner.
• Fielding guest complaints, conducting research and resolving and negotiating solutions for guest satisfaction.

Benefits

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling
• Discounts with our Crescent managed properties in North America for you & your family members.
• Discounts at Hilton brand properties worldwide
• Health & wellness programs
• Best in class learning and development
• Travel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed