Guest Services - Front Desk Agent - Courtyard by Marriott, Littleton, MA

Lafrance Hospitality•Littleton, MA

1d•Onsite

About The Position

We are searching for a charismatic and customer-oriented Part-Time and Full-Time Front Desk Agent to join our exceptional team at the Courtyard by Marriott in Littleton, MA. This role offers a wonderful work environment with friendly colleagues, opportunities for cross-training, career growth, and mentorship. As a valued Marriott team member, you will enjoy incredible discounts on hotel rooms and exciting company-wide incentives. Additionally, with DailyPay, you can get paid any day you choose, and there's a referral bonus of up to $500. We are looking for an ambitious and guest-focused candidate with weekend availability and a friendly, welcoming personality to ensure guests have an exceptional experience.

Requirements

Prior front desk experience in a hotel setting preferred
Multitasking skills and ability to work in a fast-paced environment
Reliability
Must be 18 years old or older
Open availability, including weekends
Proficiency in Microsoft Office

Nice To Haves

Marriott experience is a plus
Familiarity with systems like OnQ, Opera, FOSSE, Lightspeed, HotSOS, GXP, BOB, Kipsu, and Slack is a plus
Strong communication skills

Responsibilities

Maintain a warm, welcoming and professional demeanor while interacting with all guests.
Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
Answer the phone in a professional & helpful manner.
Follow procedures on posting charges and settling guest accounts.
Effectively address and resolve guest problems to increase guest satisfaction.
Be knowledgeable of emergency procedures and Hotel policies.
Practice punctuality for scheduled shifts.