Villas Front Desk Agent - Signia by Hilton La Cantera Resort and Spa, San Antonio

Hilton • San Antonio, TX

18d • Onsite

About The Position

Join the opening team at Signia by Hilton La Cantera Resort and Spa and be the first smile our guests see in the heart of the Texas Hill Country. We’re seeking a service-driven, detail-oriented Front Desk Agent to deliver exceptional hospitality experiences at one of San Antonio’s premier luxury resorts. As the face of the property, you’ll play a key role in creating memorable stays—from seamless check-ins to personalized guest interactions that reflect the elevated standards of the Signia by Hilton brand.

Requirements

• Demonstration of Hilton's Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Responsibilities

• Greeting and registering guests and checking guests out of the hotel.
• Inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
• Assisting guests with check-out including ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Demonstrating a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge and answering guest questions and inquiries.
• Using up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Responding to guest inquiries and requests and resolving issues in a timely, friendly and efficient manner.
• Fielding guest complaints, conducting research and resolving and negotiating solutions for guest satisfaction.
• Receiving, inputting, retrieving and relaying messages to guests.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed