Front Desk Agent-Wellsworth Hotel

SHANER•Southbridge, MA

42d•Onsite

About The Position

The Wellsworth Hotel is seeking a Front Desk Agent to participate in operating a traditional 24-hour, seven-day-a-week hotel front desk operation. This role involves greeting guests, managing check-ins and check-outs, handling telephone services, and managing mail, faxes, messages, and deliveries. The agent will utilize various software including Stay n Touch, Toast, Word, and Excel, and will be responsible for maintaining guest amenities and restocking the sundry shop. Communication with colleagues and other departments is key to ensuring a seamless guest experience. The hotel emphasizes providing warm, friendly service with a genuine smile and a pleasant attitude, aiming to make each guest feel like a welcomed friend. Team players who are willing to learn and grow are sought. The position requires a flexible, part-time schedule.

Requirements

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
High school graduate or equivalent.
Minimum one year customer service experience.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Nice To Haves

Previous hotel experience preferred.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

Participate in operating a traditional 24-hour, seven day a week, hotel front desk operation.
Greet guests/visitors in a courteous, enthusiastic and professional manner.
Check-in and Check-out guests.
Provide proper telephone service to include all incoming external and internal calls and setting of wake-up calls.
Handle mail, faxes, messages and deliveries.
Utilize Stay n Touch, Toast, Word and Excel.
Maintain supply of complimentary guest amenities through housekeeping.
Refill the Sundry shop upon shift completion.
Complete daily shift checklist.
Communicate with fellow guest services employees and other departments to ensure a seamless and positive guest experience.
Assist all guests in any way possible in a professional and courteous manner.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.