Front Desk Agent - Soho House Nashville
About The Position
At Soho House, the Front Desk Agent assists with checking members in to the property and hotel guests into their room, as well as streamlining various inquiries, risks, and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at the end of a shift. As a Front Desk Agent, you will be well-versed with the property layout, briefed on special offers (when applicable), restaurant/F&B options, and other amenities, but not limited to gym, spa, and shared workspace. A successful Front Desk Agent is hospitable by nature, pro-active, a capable multi-tasker, as well as level-headed and professional in demanding and fast-paced environments.
Requirements
- At least 1 year of similar role or customer service / facing role.
- Ability to multi-task, answer high-volume phone lines, and answer inquiries professionally (face to face), timely, and to the best of your abilities.
- Quick learner or experience with OpenTable, Salesforce, Google Sheets and/or Opera.
- Problem-solving skills and ability to bring conflict resolution to any anticipated or current matter.
- Detail-oriented, articulate, and ability to multi-task in a high-volume and demanding work environment.
- Strong communication skills and ability to understand and follow written and verbal instructions.
- Flexible schedule and ability to work nights, weekends, and holidays (as needed).
Responsibilities
- Primary point of initial contact for members, guests, and staff, ensuring all visitors are welcomed and provided with top-notch service.
- Performing all concierge duties including booking cars, tickets to shows, restaurant reservations, and spa reservations.
- Answering incoming emails and inquiries via various digital portals.
- Printing/scanning documents for members and guests.
- Handling accounting-related inquiries such as sending folios, fielding disputes, billing, receipts, and refund requests.
- Retrieving information for walkouts and keeping lost credit cards in a safe.
- Discussing Soho House amenities, room types, room descriptions, rates, and availability, and suggesting room preferences that increase revenue and elevate guest experience.
- Delegating support for members and guests to valet and luggage storage to the bell attendant and/or butler.
- Participating in Daily Shift briefings.
Benefits
- Medical, Dental & Vision
- Retirement fund with a 2% match
- Sick days + vacation days
- Training to develop technical and managerial skills
- Career progression domestically or internationally
- Mentoring, apprenticeship, local outreach, and sustainability programs
- Extensive range of internally and externally run courses
- Access to monthly calendars for trips, trainings, and events
- Team events (fitness sessions, cinema screenings, art classes)
- Substantial meal free of charge while on duty
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
