Front Desk Agent/Valet Parker (PT) | MarQueen Hotel

Columbia Hospitality•Seattle, WA

4d•Onsite

About The Position

Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can’t wait to return.

Requirements

Previous hospitality or customer service experience preferred.
Previous experience in cash handling & computerized Point of Sale system preferred.
Strong written and verbal communication skills required.
Strong driving record.
Ability to drive a manual transmission, parallel park, other technical driving skills.
Strong verbal communication skills required.
Must have valid driver license; annual MVR report review.

Responsibilities

Efficiently handling the check-in and checkout processes according to hotel procedures and standards.
Operating the PBX and Radio paging system according to procedures.
Establishing appropriate credit at time of guest check-in; issuing room keys and familiarizing guests with the services and areas of the property.
Managing guest issues effectively, keeping in mind both the guest’s needs and business objectives.
Using discretion and professionalism in resolving guest conflicts and using good judgment to consult with management if assistance or follow-up is needed.
Conducting adequate follow-up with both guest and fellow team members.
Making restaurant, transportation, activity, or entertainment reservations on behalf of the guest.
Parking and retrieving guest cars in a safe manner and in accordance with hotels standards.
Delivering suitcases, packages and documents as requested.
Keeping record of calls for service.
Greeting guests at front door or car upon arrival.
Escorting incoming and outgoing hotel guests to and from rooms, assisting with luggage, and offering information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.
Assisting in de-icing of pavement, sidewalks, and other areas as applicable.
Removing ice from guests’ windshields, providing umbrellas as necessary.
Maintaining the image of the hotel by appearing extremely presentable, well-groomed and in pressed uniform.
Maintaining safety and security of guests and team members at all times, and in all weather conditions in regard to the valet parking areas.

Benefits

Hourly Pay Range: $21 to $22 DOE
Tip/Tip Pooling eligible
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay
Benefits - Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program “Columbia Cares”
Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)