Front Desk 3-11pm

EVEN Hotels•Omaha, NE

10d•Onsite

About The Position

EVEN Hotel Downtown Omaha is looking for an energetic, dependable, and guest-focused 2nd Shift Front Desk Agent who is also willing to assist with driving our hotel shuttle. This role involves welcoming guests, managing check-ins/check-outs, handling inquiries, resolving concerns, and safely transporting guests via the hotel shuttle. The ideal candidate enjoys helping people, thrives in a fast-paced environment, and takes pride in providing exceptional hospitality.

Requirements

High school diploma or equivalent preferred.
Valid driver's license with a clean driving record.
Must be at least 21 years old and able to meet our insurance requirements to operate the hotel shuttle.
Excellent communication and problem-solving skills.
Comfortable using computers and learning hotel management software.
Reliable, punctual, and able to multitask in a busy environment.
Ability to lift up to 50 pounds occasionally while assisting guests with luggage.

Nice To Haves

Previous hotel or customer service experience is a plus, but we're willing to train the right person.

Responsibilities

Welcome guests with a friendly, professional attitude.
Complete guest check-ins and check-outs efficiently.
Answer phones and assist guests with reservations and questions.
Handle guest requests and resolve concerns with outstanding customer service.
Coordinate with housekeeping and other departments to ensure a smooth guest experience.
Safely transport hotel guests and airline crew members to and from the airport and other approved destinations.
Assist guests with luggage when needed.
Maintain a clean, organized front desk and shuttle vehicle.
Follow all hotel safety standards and brand procedures.