Front Desk Agent-Seasonal - Full time

Harborside Inn Condo Trust•Edgartown, MA

3d•Onsite

About The Position

The Harborside Inn is now hiring front desk agents for its 2026 season! These positions are located on Martha's Vineyard. Shared dormitory-style housing is available. The Harborside Inn is Martha's Vineyard's premier waterfront resort, located on the harbor in the heart of Edgartown. With 90 guest rooms and luxury hotel amenities, it is the perfect place to vacation in the heart of Edgartown with all the galleries, dining, shops, and nightlife the town has to offer. The Front Desk Agent plays a key role in our mission to deliver world-class service and products and a memorable vacation experience to everyone who passes through our doors. They ensure every single guest and owner has an enjoyable experience at the Inn. This includes greeting everyone and making sure the reservation, check-in, and check-out experiences are positive. They also ensure all concerns are resolved, make suggestions on activities and dining, store luggage, and complete daily shift checklists. They also partner with other departments and team members to provide the best overall experiences possible.

Requirements

Passionate about guest service and helping others.
Initiate conversations, anticipate the needs of others, and interact with others in a courteous and efficient manner.
Love being a team player and are detail-oriented as well as flexible/adaptable.
Able to work a flexible work week including nights, weekends, and holidays.
Understand maintaining confidentiality is important.

Nice To Haves

Previous front desk experience is preferred but is not necessarily required.
Experience with Microsoft Office Products, especially Excel, is helpful.
Familiarity with property management systems is helpful.

Responsibilities

Greeting guests and owners and providing a first point of contact to the property in a manner that creates an excellent first impression.
Checking guests in and out of the property.
Collecting all necessary information accurately while registering guests and owners into the computer system.
Making reservations and processing cancellations.
Resolving the concerns of both guests and owners
Completing daily shift checklists as applicable.
Documenting all guest and owner communications in the departmental log
Maintaining a cash bank and reporting discrepancies to management.
Upselling services and accommodations as appropriate.
Updating availability in the computer system as needed.
Partnering with the housekeeping department in keeping room status reports up to date and coordinating requests for maintenance and repair work.
Assisting with luggage for both owners and guests as needed.
Assisting in other roles as needed.
Initiating conversations with guests and owners and being attentive to them.
Obtaining the necessary knowledge to provide information and recommendations to guests and owners
Arriving to work as scheduled and following the property's attendance guidelines.
Attending meetings and training as requested.
Practicing all safety guidelines of the organization and reporting safety concerns to management.
Adhering to organizational guidelines/policies/expectations as well as federal, state, and local laws, including the property's confidentiality expectations.