Front Desk Agent \ Night Auditor | Palm Mountain Resort & Spa

Columbia Hospitality•Palm Springs, CA

17h•Hybrid

About The Position

In this hybrid role, no two shifts are the same. Whether welcoming guests at the Front Desk or overseeing overnight operations, you create exceptional experiences by anticipating needs, solving problems, and ensuring the property’s guest service and financial procedures are completed accurately. This position works a combination of daytime, evening, and overnight shifts based on business needs.

Requirements

Previous hospitality, Front Desk, Night Audit, or customer service experience preferred.
Experience with cash handling, financial reconciliation, property management systems, or computerized point-of-sale systems preferred.
Strong guest service, communication, problem-solving, and conflict-resolution skills.
Strong attention to detail and the ability to work independently and make sound decisions.
Basic computer skills, including Microsoft Outlook, Excel, and Word.
Ability to work a flexible schedule, including daytime, evening, overnight, weekend, and holiday shifts.
Ability to stand for extended periods, walk throughout the property, complete security walks, and use stairs as needed.

Nice To Haves

Bilingual English/Spanish skills preferred.

Responsibilities

Performs both Front Desk Agent and Night Auditor responsibilities during assigned daytime, evening, and overnight shifts.
Handles guest check-in and check-out, establishes appropriate credit, processes of payments, issues room keys, and provides information about property services and amenities.
Maintains proficiency with the property management system, point-of-sale system, telephone, radio, and other Front Office equipment.
Responds to guest questions, concerns, and special requests with professionalism, sound judgment, and timely follow-up.
Assists guests with restaurant, transportation, activity, and entertainment reservations.
Coordinates with Housekeeping, Engineering, Security, and other departments to address guest and operational needs.
Completes nightly financial reconciliation, balances transactions and accounts, research discrepancies, and prepares required Night Audit reports.
Maintains the confidentiality and security of guest information, payment information, financial records, and other sensitive property data.
Oversees Front Desk operations during overnight shifts and communicates unresolved guest, financial, safety, or operational matters to the appropriate leader or incoming team.
Responds appropriately to emergencies, disturbances, security concerns, and unusual situations and promptly contact management or emergency services when needed.
Accurately documents guest concerns, incidents, financial activity, and important shift information.
Maintains clean, organized, secure, and properly stocked Front Desk, lobby, marketplace and work areas.
Follows all Front Office, cash-handling, safety, security, and emergency procedures.
Performs additional Front Office, guest service, financial, and operational duties as assigned.