PM Front Desk Supervisor- Late Arrivals

Key West Collection•Key West, FL

1d•Onsite

About The Position

We’re looking for a warm and welcoming Front Desk Agent / Innkeeper to join our team at Key West Historic Inns and help care for our guests during the evening hours. Our inns are known for their personal approach to hospitality and the feeling of being welcomed into a place that feels like home. In this role, you’ll be there to greet our late-arriving guests, help them settle in, and make sure their Key West experience gets off to a great start. You’ll also be available to assist our in-house guests, answer questions, and provide the thoughtful, genuine service that makes each of our inns feel special. If you enjoy connecting with people, sharing a little local knowledge, and creating the kind of welcome that makes guests feel comfortable from the moment they arrive, we’d love to have you on our team.

Requirements

High school diploma or equivalent required
Previous hotel, Front Desk, hospitality, or customer service experience preferred
Prior cash handling experience preferred
Warm, friendly, and comfortable engaging with guests
Strong communication and interpersonal skills
Good attention to detail and organizational skills
Ability to manage multiple guest needs while maintaining a welcoming approach
Good problem-solving skills and sound judgment
Ability to read, write, and speak English fluently
Comfortable using computers and learning hotel systems
Knowledge of Key West and the local area is a plus
Dependable and available to work evening hours, weekends, and holidays

Responsibilities

Welcome and check in guests arriving during the evening and late arrival hours
Help guests get settled and familiar with their inn, room, amenities, and surrounding area
Review remaining arrivals and make sure everything is prepared for a smooth check-in
Assist in-house guests with questions, requests, directions, and recommendations
Share knowledge of Key West restaurants, attractions, events, and local favorites
Process payments and maintain accurate guest and reservation information
Answer incoming calls and assist guests with hotel information and general inquiries
Respond to guest needs and concerns in a friendly and helpful manner
Communicate and coordinate with other departments to make sure guest requests are handled
Follow up with guests to ensure their needs have been addressed
Maintain a welcoming and organized Front Desk and guest arrival area
Communicate important guest information and any follow-up needs to the next shift