Front Desk Agent Guard House

KW PROPERTY MANAGEMENT AND CONSULTING

12d•$21

About The Position

The Front Desk Concierge will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service. Duties and Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED; some college preferred with a Hospitality Degree as a strong plus
Must have a minimum of 2 years at Front Desk Luxury Hotel experience and Hospitality Training with verifiable references and a service orientated work ethic and performance skills
Strong interpersonal skills and attention to detail
Experience and demonstrated Performance in managing adherence to strict protocols in challenging situations
Security Detail Background is preferred
Managing Access Control and Protocol knowledge required
Working knowledge of emergency procedures and protocols for related events operating in Hotels and/or luxury condominiums,
Experience watching security cameras and altering team staff to visual perimeter and physical property checks
CCTV monitoring experience required
Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
Valid Drivers License

Responsibilities

Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions.
Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
Report any violations of the Rules and Regulations that are noticed at any time.
Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
Be familiar with the fire alarm system operations and report all incidents to management.
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
Perform the role of valet attendant as required based on shift schedules.