Front Desk Agent/Concierge - Steady Extra (The Vanderpump Hotel)
About The Position
The Concierge Ambassador will be responsible for providing the highest level of personalized guest service while creating unique guest experiences through coordinating dining, entertainment, spa and salon treatments, cabana reservations, transportation, tour excursions, and any special requests from our guests. The incumbent must complete all reservations with accuracy and attention to detail. It is the goal of the Concierge Ambassador to promote the Caesars brand and Caesars Palace by suggestively cross-selling and up selling Caesars Palace restaurants, spa, salon, entertainment, and nightlife. Concierges serve as liaisons across the property and brand, establishing and building vendor and venue relationships. The incumbent must pro-actively exceed in anticipating our guest's needs while providing service with the highest ethical standards, flexibility, patience, resourcefulness, creativity, and professionalism. The Cromwell is the Strip’s first and only, stand-alone boutique hotel and casino. The Cromwell features the first-ever restaurant by celebrity chef and television personality Giada De Laurentiis and a rooftop pool, day club and nightlife venues by Drai’s, The Cromwell redefined e the Las Vegas hotel experience. Join our team, where our mission is to “Inspire Grown Ups to Play!"
Requirements
- Highest level of personalized guest service
- Accuracy and attention to detail in completing reservations
- Ability to cross-sell and up-sell
- Ability to establish and build vendor and venue relationships
- Pro-active anticipation of guest needs
- Highest ethical standards
- Flexibility
- Patience
- Resourcefulness
- Creativity
- Professionalism
Responsibilities
- Providing the highest level of personalized guest service
- Creating unique guest experiences by coordinating dining, entertainment, spa and salon treatments, cabana reservations, transportation, tour excursions, and any special requests
- Completing all reservations with accuracy and attention to detail
- Promoting the Caesars brand and Caesars Palace by suggestively cross-selling and up selling Caesars Palace restaurants, spa, salon, entertainment, and nightlife
- Serving as liaisons across the property and brand, establishing and building vendor and venue relationships
- Anticipating guest's needs while providing service with the highest ethical standards, flexibility, patience, resourcefulness, creativity, and professionalism
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
