Front Desk Agent / Bistro - Courtyard by Marriott Raleigh North

Concord Hospitality Enterprises•Raleigh, NC

3d•$14 - $16•Onsite

About The Position

As a Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Requirements

High school diploma or equivalent preferred
Those with hospitality and/or food & beverage experience will be given greater consideration
Strong interpersonal and communication skills
Ability to multitask and remain professional in a fast-paced environment
Detail-oriented with strong organizational skills
Shifts are primarily 3pm-11pm, but flexibility to work varied shifts, including weekends, and holidays

Responsibilities

Greet, register, and assign rooms; process check-in/check-out; verify and collect payments; handle guest inquiries and special requests
Prepare, set up, stock, take down, and clean the Bistro area; prepare and plate food items; serve beverages (including alcoholic drinks) in accordance with safety and service standards
In some locations, prepare specialty cocktails and basic menu items.
Receive and manage food and beverage orders; monitor and validate guest ID for alcohol service; ensure compliance with beverage consumption policies.
Maintain cleanliness and presentation standards; sanitize equipment and surfaces; keep inventory stocked; prepare reports and follow financial control procedures
Anticipate needs, resolve complaints promptly, and maintain positive guest interactions at all times