Front Desk Administrator
About The Position
This person will be working in the front office of a healthcare clinic. They will be checking in patients, getting intake paperwork completed, insurance cards, checking out patients, scheduling follow-up appointments, collecting any financial payments at the end, verifying eligibility, calling patients to schedule appointments for initial evaluations, answer phone calls (they get over 100 inbound calls a day). They work with two large healthcare systems. They get a lot of faxes (about 30-50 a day). Ensuring the faxes are getting put in to their EMR systems. They will only be doing the front end of the process, not processing or submitting any of the claims. Description: Answers incoming calls in a professional and courteous manner, promptly responding to requests and inquiries or directing/triaging calls for clinical personnel Greets patients and visitors in a welcoming and helpful manner Obtains patient demographic information and accurately enters and updates EHR Schedules patient appointments and ensures that all required follow-up is complete Confirms future appointments following EMR experience
Requirements
- Customer service
- Healthcare industry
- Medical office procedures
- Phone support
- Patient intake
- Experience in a medical office
- Medical terminology experience
- Understanding of insurance
- Experience in a fast-paced environment
- EMR experience
Responsibilities
- Checking in patients
- Getting intake paperwork completed
- Checking out patients
- Scheduling follow-up appointments
- Collecting any financial payments
- Verifying eligibility
- Calling patients to schedule appointments for initial evaluations
- Answering phone calls
- Ensuring faxes are put into EMR systems
- Answering incoming calls in a professional and courteous manner
- Responding to requests and inquiries or directing/triaging calls for clinical personnel
- Greeting patients and visitors in a welcoming and helpful manner
- Obtaining patient demographic information and accurately entering and updating EHR
- Scheduling patient appointments and ensures that all required follow-up is complete
- Confirming future appointments
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
