Front Desk Administrator

ABNB Federal Credit Union • Chesapeake, VA

12h • Onsite

About The Position

The Front Desk Administrator role at ABNB Federal Credit Union is to greet and assist members and visitors in a professional manner, representing the credit union's core values. This position also involves ensuring daily mail is sorted and disbursed, and processing check deposits and payments received to member's accounts.

Requirements

• A high school education or GED.
• One month to twelve months of similar or related experience.
• Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion.
• Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
• Possess interpersonal skills to communicate effectively with members and employees in person, via electronic sources, and by telephone.
• Ability to operate office equipment such as a PC with speed and accuracy.
• Experience with Microsoft 365 Product Suite to include Teams, Outlook, SharePoint, Word, Excel, and PowerPoint.

Responsibilities

• Greets and assists all members, vendors, and visitors to the credit union in a polite and professional manner.
• Communicates with departments to advise of members, vendors, and visitors.
• Oversees the mailroom, ensuring all incoming and outgoing mail is delivered/picked up on a daily basis.
• Tracks, sorts, and distributes all incoming packages/mail ensuring they get to the appropriate department and/or employee each day.
• Process all incoming mail in relation to member accounts, such as deposits and loan payments, each day with accuracy and efficiency.
• Follows all security procedures and policies to ensure the front desk and its surrounding area remains secure and in compliance at all times.
• Performs ad hoc operational and administrative support activities as needed, including research, project assistance, system access coordination, and ticket/request submission.
• Keeps management informed of activities and significant concerns and makes recommendations for improvements.
• Performs other job-related duties as assigned.

Benefits

• Affordable medical, dental, and vision plans.
• Paid time off that begins accruing on your first day.
• Enjoy 11 paid federal holidays each year.
• 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting.
• Company-paid short-term, long-term disability, and employee life and AD&D coverage.
• A tuition reimbursement benefit which reflects our investment in your future.
• Competitive pay along with opportunities for annual raises and promotions.
• Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives.
• A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritized.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees