Front Desk Administrator - Beaumont, Texas
About The Position
The Workforce Group, a LEMOINE company, is seeking organized, solution-focused individuals to serve as Front Desk Administrators. This role supports the Emergency Response Logistics Support Reservists Cadre Team by managing the check-in and check-out process for linemen and field staff deployed for disaster recovery operations. Front Desk Administrators are crucial for ensuring smooth hotel transitions, resolving rooming issues, and providing excellent service to field personnel. These are seasonal positions that may require travel on short notice, lasting from several days to a few weeks, or potentially longer, depending on disaster response needs. Ideal candidates should be available to deploy within 24 to 72 hours of notification.
Requirements
- A high school diploma or equivalent is required.
- Strong administrative and organizational skills are required.
- Ability to remain professional, courteous, and helpful in high-demand environments.
- Problem-solving mindset with a focus on providing timely and effective solutions.
- Excellent verbal and written communication skills.
- Valid driver's license and reliable transportation is required.
Nice To Haves
- Previous experience in hospitality, hotel operations, customer service, or logistics coordination is preferred.
- Candidates must be comfortable managing fast-paced interactions, solving lodging-related issues, and using technology to maintain accurate records.
- Comfortable working irregular hours, including nights, weekends, and holidays during deployments.
- Proficiency with Microsoft Office and mobile communication tools is preferred.
Responsibilities
- Greet and assist deployed personnel during hotel check-in and check-out processes.
- Set up check-in areas, including tables, signage, and posted reminders for guests to pack their bags or prepare for departures.
- Distribute room keys and track assignments using digital or paper rosters.
- Maintain accurate lodging records and ensure real-time updates of occupancy data.
- Communicate directly with hotel staff to confirm reservations and resolve availability issues.
- Assist with locating alternate accommodations for linemen if hotels are over capacity.
- Provide guidance and clear instructions to incoming and outgoing personnel.
- Troubleshoot lodging-related problems and escalate complex issues to the logistics team when necessary.
- Support field operations by collaborating with logistics, administrative, and supervisory teams.
- Perform other job-related duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
