Front Desk Administrator Supervisor - Mississippi

The Workforce Group • Statewide, MS

9d • Onsite

About The Position

The Workforce Group, a LEMOINE company, is seeking organized, solution-focused individuals to serve as Front Desk Administrator Supervisors. This role supports the Emergency Response Logistics Support Reservists Cadre Team by managing the check-in and check-out process for linemen and field staff deployed for disaster recovery operations. The Front Desk Administrator Supervisor is a critical point of contact for ensuring smooth hotel transitions, resolving rooming issues, and delivering high service standards to field personnel. These are seasonal positions that may require travel on short notice, lasting from several days to a few weeks, potentially 30 days or more, depending on disaster response needs. Ideal candidates should be available to deploy within 24 to 72 hours of notification.

Requirements

• A high school diploma or equivalent is required.
• Candidates must be comfortable managing fast-paced interactions, solving lodging-related issues, and using technology to maintain accurate records.
• Demonstrated ability to lead teams and manage lodging or logistics operations under pressure.
• Ability to remain professional, courteous, and helpful in high-demand environments.
• Excellent organizational, communication, and problem-solving skills.
• Problem-solving mindset with a focus on providing timely and effective solutions.
• Comfortable working irregular hours, including nights, weekends, and holidays during deployments.
• Valid driver's license and reliable transportation is required.

Nice To Haves

• Previous experience in hospitality, hotel operations, customer service, or logistics coordination is preferred.
• Prior experience in hotel operations, hospitality, emergency logistics, or supervisory roles strongly preferred.
• Proficiency with Microsoft Office and mobile communication tools is preferred.

Responsibilities

• Supervise Lodging Specialists and oversee all lodging-related operations at deployment sites.
• Serve as the primary liaison between field staff, logistics teams, and hotel management.
• Organize and manage hotel check-in/check-out processes for deployed personnel.
• Set up and maintain welcoming, organized check-in stations, including signage and departure reminders.
• Ensure accurate tracking of hotel assignments and occupancy using digital tools or paper rosters.
• Maintain accurate lodging records and ensure real-time updates of occupancy data.
• Proactively communicate with hotels to confirm reservations and troubleshoot capacity or availability issues.
• Coordinate alternative accommodations when lodging needs exceed hotel capacity.
• Provide leadership, training, and support to lodging team members in the field.
• Escalate complex issues to logistics leadership and ensure timely resolution.
• Maintain professional, responsive service for all personnel and uphold high standards of customer care.
• Assist in administrative reporting and lodging documentation throughout the deployment.
• Perform other job-related duties as assigned.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED