Front Desk Administrator Supervisor - Texas

The Workforce Group • Statewide, TX

9d • Onsite

About The Position

The Workforce Group, a LEMOINE company, is seeking organized, solution-focused individuals to serve as Front Desk Administrator Supervisors. This role supports the Emergency Response Logistics Support Reservists Cadre Team. The primary responsibility is managing the check-in and check-out process for linemen and field staff deployed for disaster recovery operations. Front Desk Administrator Supervisors are a critical point of contact for ensuring smooth hotel transitions, resolving rooming issues, and delivering a high standard of service to field personnel. These are seasonal positions that may require travel on short notice, typically lasting from several days to a few weeks, potentially up to 30 days or more, depending on disaster response needs. Ideal candidates must be available to deploy within 24 to 72 hours of notification.

Requirements

• A high school diploma or equivalent is required.
• Candidates must be comfortable managing fast-paced interactions, solving lodging-related issues, and using technology to maintain accurate records.
• Demonstrated ability to lead teams and manage lodging or logistics operations under pressure.
• Ability to remain professional, courteous, and helpful in high-demand environments.
• Excellent organizational, communication, and problem-solving skills.
• Problem-solving mindset with a focus on providing timely and effective solutions.
• Comfortable working irregular hours, including nights, weekends, and holidays during deployments.
• Valid driver's license and reliable transportation is required.

Nice To Haves

• Previous experience in hospitality, hotel operations, customer service, or logistics coordination is preferred.
• Prior experience in hotel operations, hospitality, emergency logistics, or supervisory roles is strongly preferred.
• Proficiency with Microsoft Office and mobile communication tools is preferred.

Responsibilities

• Supervise Lodging Specialists and oversee all lodging-related operations at deployment sites.
• Serve as the primary liaison between field staff, logistics teams, and hotel management.
• Organize and manage hotel check-in/check-out processes for deployed personnel.
• Set up and maintain welcoming, organized check-in stations, including signage and departure reminders.
• Ensure accurate tracking of hotel assignments and occupancy using digital tools or paper rosters.
• Maintain accurate lodging records and ensure real-time updates of occupancy data.
• Proactively communicate with hotels to confirm reservations and troubleshoot capacity or availability issues.
• Coordinate alternative accommodations when lodging needs exceed hotel capacity.
• Provide leadership, training, and support to lodging team members in the field.
• Escalate complex issues to logistics leadership and ensure timely resolution.
• Maintain professional, responsive service for all personnel and uphold high standards of customer care.
• Assist in administrative reporting and lodging documentation throughout the deployment.
• Perform other job-related duties as assigned.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED