Front Desk Administrative Staff OMHC (TMS Experience Required)
K&I HEALTHCARE SERVICES LLC•Landover, MD
•Onsite
About The Position
We are seeking a reliable, professional, and compassionate Front Desk Administrative Staff Member to support daily operations at our outpatient mental health clinic. This role is critical in creating a welcoming environment for patients while ensuring efficient front-office operations. The ideal candidate will have prior experience working with a TMS (Transcranial Magnetic Stimulation) machine and supporting TMS treatment workflows.
Requirements
- High school diploma or equivalent (required)
- Prior experience with TMS machines and TMS treatment workflows (required)
- Experience in a healthcare, mental health, or medical office setting
- Strong interpersonal and customer service skills
- Professional demeanor with sensitivity to mental health populations
- Excellent organizational and multitasking abilities
- Basic proficiency with computers, scheduling systems, and EHR platforms
- Understanding of HIPAA and patient confidentiality standards
Nice To Haves
- Previous experience in outpatient mental health or psychiatric settings
- Familiarity with insurance verification and medical billing processes
- Certification or formal training related to TMS operations
- Bilingual abilities (a plus)
Responsibilities
- Greet patients warmly and professionally upon arrival
- Manage patient check-in and check-out processes
- Answer incoming phone calls, route messages, and respond to inquiries appropriately
- Schedule, confirm, and manage appointments for therapy, psychiatry, and TMS services
- Maintain accurate patient records in the electronic health record (EHR) system
- Collect copays, verify insurance information, and assist with basic billing-related questions
- Ensure front desk area remains organized, professional, and HIPAA-compliant
- Coordinate communication between providers, clinical staff, and patients
- Operate and assist with TMS machine setup and treatment sessions, as directed by clinical staff
- Prepare patients for TMS sessions and provide procedural explanations within scope
- Ensure proper documentation of TMS sessions and treatment schedules
- Monitor equipment readiness and report any issues or maintenance needs
- Adhere to all clinic protocols, safety procedures, and manufacturer guidelines related to TMS
Benefits
- Stable, consistent weekday schedule
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
