Front Desk Administrative Assistant

The University of New Mexico • Albuquerque, NM

23h • Onsite

About The Position

The University of New Mexico Student Health and Counseling (SHAC) is seeking applicants for an Administrative Assistant 3 position to work in the Front Desk/Reception department. The Administrative Assistant 3 position consists of the ability to perform and/or oversee a variety of associated administrative tasks, and electronic health record workflows that support the clinic.

Requirements

• High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.
• Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Nice To Haves

• Advanced and specialized skills and comfort level with basic medical terminology.
• MS Office programs, cash balancing, record-keeping and/or specified information gathering projects.
• Health X-net Insurance verification, scheduling and answering phones, and to work independently with projects, and in a team environment.
• Train and assist new employees as needed, coordinate specified administrative activities and reporting across departments within SHAC.
• Professional interpersonal communication skills in working with a diverse population.
• Excellent customer service skills and professional demeanor.
• Knowledge of HIPAA requirements.
• Ability to ask for clarification or additional information when needed.

Responsibilities

• Oversees and/or performs a range of diverse administrative activities for the department, serve as central point person within the department in the resolution of a variety of day-to-day schedules.
• Assists in administrative problem solving, program/project planning, development and execution of stated goals and objectives.
• Research information, compiles statistics and gather / computes various data, prepares special and/or one-time reports, summaries or replies to inquiries, selecting relevant data from a variety of sources.
• Completes personal deposit at end of day and takes turn completing SHAC deposit first thing every business day, reconciles any issues and assist with problem resolution.
• Provides and/or oversees support activities for SHAC Front Desk such as answering telephones, assisting and resolving problems and inquiries of visitor, parents, reviews incoming calls to determine escalation to supervisor and/or director(s).
• Schedules appointments and maintains schedules, reschedules patients from schedules when provider is unable to come in.
• Daily verification of insurance eligibility using Health X-net.
• Assist with co-worker training and collaborates on problem resolution.
• Establishes, updates, maintains SHAC Front Desk files and records as required for the position.

Benefits

• medical, dental, vision, and life insurance
• educational benefits through the tuition remission and dependent education programs
• paid parental leave
• employee wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED