Front Desk Administrative Assistant
About The Position
SERVPRO Team Miller is the leading SERVPRO team in the country, recognized as Franchise of the Year in 2020 and consistently ranking in the top 10 nationally. With operations across Michigan, Indiana, Illinois, and Florida, they serve major metropolitan areas including Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago, and Miami. As a family-owned and operated business, SERVPRO Team Miller emphasizes a strong team-oriented culture, prioritizing internal growth, training, and certifications for its employees. This role is ideal for someone who enjoys helping people through difficult situations and is driven by the goal of making fire and water damage restoration "Like it never even happened". The company is seeking a candidate who is comfortable working hard in challenging environments, enjoys interacting with new people, possesses excellent communication skills, and is adept at multitasking. If you are self-motivated, have superb interpersonal skills, are highly dependable, and consistently exceed expectations, you may be the perfect fit for this role.
Requirements
- 2+ year(s) of administrative or office-related experience and business experience
- Working knowledge of current business software technologies is required
- Customer service experience
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- Ability to learn new software
- Ability to successfully complete a background check subject to applicable law
Nice To Haves
- Experience in the commercial cleaning and restoration or insurance industry is desired
- Associate's/Bachelor’s degree preferred
Responsibilities
- Provide excellent customer service
- Receive general phone calls and greet visitors
- Receive and dispatch lead calls and job referrals
- Perform detailed and accurate data entry
- Perform general administration duties
- Assist other departments, as needed
Benefits
- Competitive pay rate
- Opportunity to learn and grow
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
