Front Desk Administrative Assistant

Neuro Wellness Spa•Lake Forest, CA

20d•Onsite

About The Position

We are seeking an organized and empathetic individual to become a valuable member of a dedicated healthcare team in the role of Front Desk Receptionist (mental health). This full-time position offers competitive hourly compensation and the opportunity to work alongside experienced professionals who are committed to delivering exceptional mental health care. As a Front Desk Receptionist, you will be instrumental in managing patient interactions and supporting the efficient operation of our clinical office. Your duties will include scheduling, assisting with patient intake, managing phone lines, and ensuring top-tier patient service. The ideal candidate will thrive in a fast-paced environment, be adept at handling various administrative responsibilities, and excel at creating a welcoming and efficient experience for all patients.

Requirements

A minimum of three years of experience in a medical or clinical setting.
Strong multitasking abilities in a fast-paced environment.
Excellent communication skills, with a warm and professional approach when interacting with both patients and staff.
Experience with EHR systems is highly preferred.
Completion of a medical office assistant training program is a plus.
High school or equivalent (Required)
EMR systems: 2 years (Required)
Ability to Commute: Lake Forest, CA 92630 (Required)
Ability to Relocate: Lake Forest, CA 92630: Relocate before starting work (Required)

Nice To Haves

Experience with EHR systems is highly preferred.
Completion of a medical office assistant training program is a plus.

Responsibilities

Welcome patients both in person and via phone, explaining available services, payment options, and billing processes.
Handle multiple phone lines, direct calls, take messages, and address inquiries, including calls from pharmacies, medical records, and medication authorizations.
Verify patient information and insurance eligibility, ensuring the collection of payments and copayments before appointments.
Assist patients with completing necessary forms and manage intake processes, prescription refills, and disability paperwork using the Electronic Health Record (EHR) system.
Communicate with healthcare providers regarding appointment cancellations, missed appointments, and rescheduling requests.
Coordinate new and follow-up patient appointments using the EHR system, ensuring an efficient flow of appointments.
Manage rescheduled or bumped appointments, contacting patients promptly to offer alternative scheduling options.
Handle general front-office tasks within a busy, patient-focused clinical environment.
Support patient flow in the office, balancing registration and appointment scheduling needs.
Maintain a clean and organized workspace, ensuring that the lobby and office areas remain presentable at all times.
Perform other duties as directed by the office manager or supervisor.