Front Desk Administrative Assistant

Memphis•Germantown, TN

About The Position

As our Front Desk Administrative Assistant, we will depend on you to coordinate general office activities, assist with billing and payroll, maintain physical and electronic files, and support other departments as needed. THIS IS A PART TIME POSITION and will be 20 hrs/week and the shifts will be 9A-1P or 1P-5P Monday-Friday. Why Work for Senior Helpers of [Location]? Great Place to Work® Certified Be a part of Team —We encourage our team members’ to work together as a team! It takes each of us to fulfill our companies goal of helping Seniors! Task Variety —We provide an engaging workday that uses your various skill sets to avoid monotony. Examples of Job Duties: Customer Service Answer and screen incoming phone calls in a pleasant, courteous manner Build rapport with potential clients and schedule assessments Billing – Long Term Care Insurance Collect, check for accuracy and file all necessary records related to Long Term Care (LTC) Monitoring the outstanding Long Term Care receivables on a continual basis to make sure accounts receivable are not behind. Follow up on receivables per company policy. Payroll & Recruitment Monitor and track late and missing clock ins, reporting to management as needed. Complete caregiver reference checks and criminal background checks Create new hire packets and employee handbooks. Verify complete caregiver information in the file after hiring. Input caregiver information into home care software Clerical: Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation. Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible. Complete other duties and responsibilities as assigned. Assist the scheduling department with client/caregiver schedule changes as needed. Examples of Job Qualifications: Minimum of two years in an office/clerical setting Ability to communicate pleasantly and effectively with callers and internal staff. Experience with a variety of the field’s concepts, practices, and procedures Team player, excellent verbal and written communication skills, adaptable in different situations, possesses excellent client interaction skills. Examples of Job Benefits: 401(k) matching About Senior Helpers: We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees. We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.

Requirements

Minimum of two years in an office/clerical setting
Ability to communicate pleasantly and effectively with callers and internal staff
Experience with a variety of the field’s concepts, practices, and procedures
Team player, excellent verbal and written communication skills, adaptable in different situations, possesses excellent client interaction skills

Responsibilities

Coordinate general office activities
Assist with billing and payroll
Maintain physical and electronic files
Support other departments as needed
Answer and screen incoming phone calls in a pleasant, courteous manner
Build rapport with potential clients and schedule assessments
Collect, check for accuracy and file all necessary records related to Long Term Care (LTC)
Monitoring the outstanding Long Term Care receivables on a continual basis to make sure accounts receivable are not behind
Follow up on receivables per company policy
Monitor and track late and missing clock ins, reporting to management as needed
Complete caregiver reference checks and criminal background checks
Create new hire packets and employee handbooks
Verify complete caregiver information in the file after hiring
Input caregiver information into home care software
Prepare client and caregiver files including Care Plan Binders, Client Welcome Packets, Employment Paperwork, and other documentation
Perform general office functions such as sorting mail, data input, and file maintenance, ensuring all information is properly filed, organized, and easily accessible
Complete other duties and responsibilities as assigned
Assist the scheduling department with client/caregiver schedule changes as needed