Front Desk Administrative Assistant

Associa•Campbell, CA

16h•Onsite

About The Position

One of the fastest-growing HOA management companies in Northern California is looking for a full-time onsite Front Desk Administrative Assistant to join our team in Campbell, CA! Common Interest Management Services, an Associa company, is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding service-come join our team! At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan with a match, vacation, sick, and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities!

Requirements

2+ years of customer service experience with a clear track record of great customer service. Someone who is extroverted and loves to talk with new people.
High school or equivalent.
Experienced with Microsoft Office (Word, Excel, Outlook) and a customer relationship management software.
A professional, pleasant phone presence and the ability to handle challenging clients
Time management and organizational skills with an ability to multi-task.

Nice To Haves

Experience in HOA management, property management, real estate, or escrow is a plus.
Direct experience highly considered.

Responsibilities

Working closely with the Community Association Manager and Senior Management staff to provide administrative and customer service support
Greeting clients and facilitating their requests
Handling telephone calls and emails and resolving them in a professional and courteous manner
Managing building key/gate remote distributions
Preparing and distributing document packets for meetings
Maintaining spreadsheets, excel report tracking and Data Entry
Preparing letters, newsletters and other correspondence
Filing of mail, paper and electronic documents
Provide general office support such as supply ordering, conference room scheduling, conference/breakroom upkeep, and other facility management
Utilizing Microsoft Office, Outlook, and Teams for daily communication and task management while learning and efficiently using our HOA Management platform.
Working full-time in office, Monday through Friday from 8:00am to 4:30pm