Front Administration - Lecanto, Ocala West

Suncoast Skin Solutions•East McKeesport, FL

3d•$16 - $21•Onsite

About The Position

To serve patients by greeting and helping them, while facilitating efficient and timely entry into the office’s setting. To support the overall administrative functions of the office with the end goal of providing excellent patient care and quality customer service.

Requirements

Basic computer skills/ Type minimum 45wpm
High school diploma
Knowledgeable in computer programs
Knowledgeable in EMR systems
Knowledgeable in customer service
Excellent verbal communication skills
Knowledgeable in clinical terminology

Nice To Haves

A minimum of 1 year in a clinical administrative and customer service field preferred

Responsibilities

Greets all patients in a professional, friendly manner
Answers phones within a maximum of 3 rings; schedule appointments
Verifies and scans insurance cards and driver’s license
Hands out appropriate literature and information forms to be filled out by the patient; checks for accuracy and completion
Reviews patient benefits and eligibility at check-in and check-out
Enters accurate patient demographic and financial information
Runs insurance eligibility to ensure active and if a referral/auth is needed
Obtains referrals/authorizations if required by insurance prior to the patient being seen
Collects appropriate payments and balances owed by patients
Enters charges and payments into billing system
Scans encounters/clinical/op-notes into the system
Schedules follow up appointments
Works no show, cancellation and recall reports
Ensures full utilization of the Provider’s schedules
Balances out end of day business (cash/check/cc) with encounter forms
Generates daily batch reconciliation to be reviewed by Manager/Accounting
Serves as back-up for check-in and check out
Ensures a neat/tidy waiting room
Demonstrates initiative and responsibility
Able to perform repetitive tasks without loss of focus
Adheres to ethical principles
Adapts to change
Attends all team meetings and mandatory in-service training/education
Recognizes and respects cultural diversity
Adapts communication to individual’s ability to understand
Uses professional, pleasant telephone etiquette
Uses medical terminology appropriately
Treats all patients and co-workers with compassion, empathy, and mutual respect
Projects a professional manner and image
Consistent attendance and punctuality/ Adherence to time clock procedures
Maintains confidentiality and documents accurately
Uses appropriate guidelines for releasing patient information
Practices within the scope of education, training and personal capabilities
Conducts self in accordance with Suncoast’s Employee Handbook.
Maintains awareness of federal and state health care legislation and regulations; OSHA, HIPAA, and CLIA