Front Desk Admin

Stonebridge Behavioral Health•Lubbock, TX

About The Position

The Front Desk Admin is responsible for managing front desk operations, providing administrative support, and ensuring a positive experience for both clients and providers. This position also incorporates Telemed responsibilities, ensuring the seamless coordination of telemedicine appointments while maintaining efficient front office operations. The Front Desk Admin serves as the first point of contact for visitors and callers, ensuring professionalism and excellent customer service.

Requirements

High school diploma or equivalent; equivalent experience may be considered
Previous experience in a healthcare, front desk, or administrative role preferred.
Experience with telemedicine operations or virtual patient support is a plus.
Strong customer service and communication skills.
Ability to multi-task and stay organized in a fast-paced environment.
Proficiency in computer software for scheduling and record-keeping.
Strong attention to detail and ability to maintain confidentiality.
Ability to work independently and as part of a team.
Prolonged periods of sitting and using a computer and phone.
Ability to communicate effectively via phone, email, and video conferencing.
Frequent walking throughout the office to assist clients and set up assessment equipment.
Regular stooping, bending, and picking up items from the floor, especially when interacting with children.
Occasionally lifting up to 20 pounds for office materials.

Nice To Haves

Experience with telemedicine operations or virtual patient support is a plus.

Responsibilities

Greet and assist visitors and clients, creating a welcoming and professional environment.
Answer and direct phone calls and emails, providing basic information and assisting with inquiries.
Manage appointment scheduling and coordination for in-person and telemedicine visits.
Handle mail, emails, and faxes, ensuring efficient document processing.
Maintain office cleanliness and organization, ensuring a professional setting.
Assist with administrative tasks, including filing, data entry, and record-keeping.
Follow HIPAA regulations and company protocols to maintain patient confidentiality.
Coordinate with other staff members to ensure smooth office operations.
Manage telemedicine appointments, ensuring patients are properly scheduled and connected with healthcare providers.
Join each telehealth appointment at the scheduled time and remain on the call until the clinician joins to ensure a smooth transition.
Assist patients with check-ins and registration for virtual appointments.
Prep daily for upcoming telehealth sessions by reviewing and gathering any required client materials or documents.
Facilitate clear and efficient communication between patients and providers.
Maintain accurate patient records and ensure all documentation is completed correctly.
Address patient inquiries and provide timely support via phone and email.
Set up IVA (Integrated Visual and Auditory Continuous Performance Test) equipment for ADHD assessments, primarily for children.
Guide clients through the IVA testing process, providing clear instructions and support.
Monitor assessments, troubleshoot any issues, and promptly notify the clinician if assistance is needed.
Ensure timely communication to clinicians once the assessment is complete.
Clean up and properly store assessment equipment after each use.

Benefits

401K/Retirement Plan: Secure your future with competitive company matching.
Health Insurance: No deductibles and no out-of-pocket costs when completing the baseline visit with Curative.
Dental, Vision, and Life Insurance: Comprehensive coverage for you and your family.
Paid Time Off (PTO): Start with 15 days of PTO in your first year.
Profit Sharing: Share in the success of our company.
Flexible Scheduling: Available for certain positions.

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