Front Counter Sales STM 261

Southern Tire Mart•Jackson, MS

1d•Onsite

About The Position

Southern Tire Mart is seeking a Front Counter Sales associate to join their team. This role involves greeting customers, explaining services and promotions, managing service tickets, coordinating with technicians, and processing payments. The ideal candidate will have strong communication skills, be able to multitask in a fast-paced environment, and have basic computer skills. Previous experience in sales, service writing, or customer service is preferred. Availability for flexible hours, including evenings, weekends, and holidays, is required, with potential for overtime.

Requirements

High school diploma or GED required.
Must be at least 18 years of age.
Pass a pre-employment drug screen.
Basic computer skills and familiarity with POS/service management systems.
Must be available to work flexible hours, including evenings, weekends, and holidays.
Overtime maybe required.

Nice To Haves

Previous experience in sales, service writing, or customer service preferred.
Strong verbal and written communication skills.
Ability to multitask and work effectively in a fast-paced environment.
Knowledge of automotive or commercial tire services a plus.

Responsibilities

Greet customers in a professional and friendly manner.
Explain available services, promotions, and special offerings.
Create and manage service tickets in the system.
Coordinate repair schedules with technicians and provide status updates to customers.
Communicate clearly about costs, timelines, and any additional work needed.
Process customer payments and handle necessary paperwork upon service completion.
Maintain accurate and organized service records.
Assist in maintaining a clean and welcoming front counter area.
Ensure all customer interactions reflect Southern Tire Mart’s service standards.